Shipping Policy
At Nuvexra™, we want the delivery experience to be as straightforward as the products we offer. This Shipping Policy outlines how orders are prepared, dispatched, tracked, and delivered.
How We Fulfill Orders
Nuvexra™ serves customers across multiple markets through a network of manufacturing partners and international fulfillment facilities. Depending on product availability and the destination of your order, your package may be dispatched directly from one of our partner facilities rather than from a traditional retail warehouse.
This fulfillment model helps us:
- Offer practical technology accessories to customers in different regions
- Maintain competitive product pricing
- Keep inventory distributed closer to available supply
- Reduce unnecessary handling and storage between production and delivery
Because orders may travel internationally, transit times can vary depending on the destination and local delivery network.
Order Preparation & Charges
Standard Processing Time: 2–4 business days (may require up to 5 business days during holidays or high-volume periods). Processing time is separate from estimated shipping time.
Shipping Charge: A flat shipping fee of $5.99 USD applies to each order unless another promotion or rate is displayed at checkout.
Estimated Transit Times
Once dispatched, estimated delivery windows are:
| Destination | Transit Time |
|---|---|
| United States | 10–15 business days |
| Canada | 11–16 business days |
| United Kingdom | 11–16 business days |
| Australia | 11–16 business days |
| Other Intl | 15–20 business days |
Tracking Your Shipment
A shipment confirmation email containing your tracking info will be sent upon dispatch. Please allow 1–3 business days for the first tracking movement to appear. Temporary lack of updates is normal for international logistics.
International Customs & Import
Orders ship on a Delivered Duty Unpaid (DDU) basis unless stated otherwise. Import duties, customs charges, local taxes, and clearance fees may be collected by local authorities and are not controlled by Nuvexra™.
Changes and Cancellations
To request a cancellation or address correction, contact us within 12 hours of placing your order at service@nuvexra.com. Once processing or shipping starts, modifications may no longer be possible.
Incorrect Shipping Information
Please ensure your full name, address, unit number, and postal code are accurate. Nuvexra™ cannot guarantee delivery for incorrect details; parcels returned due to recipient errors may incur reshipping charges.
Damaged Shipments
If your product arrives damaged, notify us within 72 hours of delivery with your order number, description, and clear photos of the item and packaging. Eligible items will be replaced at no additional product cost.
Packages Lost During Transit
If carrier confirmation verifies a parcel is lost during transit, contact our customer care team. Eligible lost orders will be replaced after status verification. Note that temporary tracking gaps do not mean a package is lost.
Multiple Packages
Orders containing several items may be fulfilled from different facilities. Items may arrive on different days with separate tracking numbers. You will not be charged additional shipping fees for split shipments.
Delivery Delays
Severe weather, customs congestion, public holidays, transportation disruptions, and local postal delays may impact arrival times. We appreciate your patience during exceptional transit conditions.