Return & Refund Policy
At Nuvexra™, we want every purchase to feel straightforward and secure. If something is not right with your order, this policy explains how return requests, damaged items, exchanges, and refunds are handled.
180-Day Return Guarantee
Eligible Nuvexra™ purchases are covered by our 180-Day Return Guarantee. You may contact us within 180 days of receiving your order to request a return.
To qualify for a standard return, the product should generally be in substantially the same condition, unused or showing no significant signs of use (unless defective), include original packaging and accessories, and include valid proof of purchase or an identifiable order number.
Requesting a Return
All returns must be approved before shipping back. Contact service@nuvexra.com with your order number, purchase email, item details, reason, and photos/videos if damaged/defective.
Important: Do not send products without receiving return instructions first. Unauthorized returns may be rejected or delayed.
Damaged, Defective, or Incorrect
Inspect your package upon delivery. If items arrive damaged, defective, missing components, or incorrect, contact us promptly. Once approved, we may provide a replacement, partial refund, or full refund depending on circumstances.
Items Not Eligible for Return
Excluded items include intentionally damaged products, customer-modified items, items missing essential components due to handling, personalized goods, gift cards, hygiene/safety non-resaleable items, and final sale items.
Return Shipping
For verified defects, damage, or fulfillment errors, Nuvexra™ covers or arranges return shipping. For change-of-mind returns, return shipping expenses are the responsibility of the customer unless stated otherwise.
Exchanges
For different models, lengths, or specifications, the simplest process is to request a return for the original item, complete the return, and place a separate order for the replacement. Direct replacements are arranged for defective items.
EEA and EU Consumer Rights
Customers in the EU/EEA have statutory cancellation rights, including a 14-day withdrawal right for qualifying distance purchases without giving a reason, in accordance with local consumer law.
Refund Review & Issuance
Returned items undergo condition and component verification. Approved refunds are issued to the original payment method. Please allow up to 10 business days for the transaction to appear depending on your financial institution.
Promotional or Bundled Orders
When products are purchased as part of a bundle, multi-buy offer, or discount, refund amounts may be adjusted based on the products actually returned if quantity thresholds are affected.
Orders Returned to Sender
Packages returned due to incorrect addresses, failed delivery attempts, refusal, or collection failure can be reviewed by contacting our support team. Additional shipping charges may apply for reshipment.
Return Address
Nuvexra™ uses multiple fulfillment facilities. Do not return orders directly to our company address unless instructed by support. The correct destination will be provided upon return approval.