Privacy Policy
Last Updated: September 17, 2026
At Nuvexra™, we take your privacy seriously.
This Privacy Policy explains how Shanghai Pingxundui Network Technology Co., Ltd. collects, uses, stores, discloses, and protects personal information when you visit our website, place an order, communicate with us, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The information we collect depends on how you interact with Nuvexra™.
Information You Provide Directly
We may collect information when you place an order, create or use a customer account, contact customer support, subscribe to marketing communications, submit a review or feedback, request a return or refund, or participate in promotions.
- Full name, email address, and telephone number
- Shipping address and billing address
- Order details and customer account information
- Communications with our support team
- Payment-related transaction information
Payment card information is generally processed directly by our authorized payment service providers rather than stored directly by Nuvexra™.
Information Collected Automatically
When you visit our website, certain technical and usage information may be collected automatically via cookies, pixels, tags, and analytics tools, including:
- IP address, browser type, device type, and operating system
- Approximate location derived from IP information
- Pages viewed, products viewed, and time spent on the website
- Referral source, shopping cart activity, and checkout interactions
- Advertising or campaign interactions
2. How We Use Personal Information
We may use personal information for purposes including:
- Order Processing: To process purchases, confirm payments, arrange fulfillment, deliver products, send order confirmations, provide tracking information, and process returns/refunds.
- Customer Support: To respond to product questions, compatibility questions, delivery inquiries, return requests, and payment issues.
- Website Improvement: To analyze website activity and improve navigation, product presentation, checkout experience, and overall functionality.
- Security & Fraud Prevention: To verify transactions, detect suspicious activity, protect customer accounts, prevent fraud, and enforce our Terms of Service.
- Marketing & Advertising: To send promotional communications, measure ad performance, and present more relevant ads (you may unsubscribe anytime).
3. How We Protect Information
We use reasonable administrative, organizational, and technical safeguards (secure website connections, transmission encryption, restricted access, and fraud-detection systems) to protect personal data. However, no system is 100% secure.
4. Payment Information
Payments are processed securely via authorized third-party providers including PayPal, credit/debit card processors, and Shopify-supported gateways. Nuvexra™ does not ordinarily store your complete card number or security code.
5. When We Share Personal Information
We may disclose personal information to trusted third parties that help us operate our business, subject to strict necessity and legal obligations:
- Shopify, payment processors, and fulfillment/warehousing partners
- Shipping carriers and customer service providers
- Analytics, fraud-prevention, advertising, and technology service providers
6. Advertising and Analytics Partners
Nuvexra™ utilizes third-party tracking and measurement technologies:
- Meta: Used for advertising, campaign measurement, and audience functions on Facebook and Instagram.
- Google: Used for website analytics and advertising measurement.
- AppLovin: Used for advertising delivery, campaign measurement, and attribution.
7. Targeted Advertising & U.S. Rights
Certain ad activities may be classified under U.S. state laws as "Sale", "Sharing", or "Targeted Advertising". Eligible residents may opt out via our Your Privacy Choices page.
8. Cookies & Similar Tech
We utilize Essential cookies (carts, checkout, security), Analytics cookies (traffic, performance), and Advertising cookies (campaign measurement). Control them via your browser settings.
9. Global Privacy Control (GPC)
Where required by law, Nuvexra™ automatically recognizes qualifying Global Privacy Control (GPC) signals transmitted by browsers as opt-out requests for targeted advertising and data sharing.
10. Third-Party Links
We are not responsible for the privacy practices of independent third-party sites linked from our store.
11. Data Retention
Data is retained only as long as necessary for order history, customer support, tax obligations, and legal compliance.
12. International Transfers
Data may be processed globally via Shopify and service providers with appropriate safeguards in place.
13. Your Privacy Rights & 14. U.S. State Rights
Depending on your jurisdiction (including California), you may have rights to access, correct, delete, or receive copies of your data, or opt out of sharing. Submit requests directly to service@nuvexra.com.
15. Children’s Privacy
Nuvexra™ services are not directed toward children under 13 years of age. We do not knowingly collect data from minors.
16. Marketing Communications
Unsubscribe from promotional emails anytime via footer links. Transactional notices (orders, shipping) will still be delivered.
17. Data Security Incidents
In the event of a security incident, we assess the scope and notify affected individuals and authorities as required by law.
18. Shopify Ecosystem
Our online store is powered by Shopify, which processes e-commerce telemetry in accordance with its own platform policies.
19. Changes to This Privacy Policy
We may update this policy periodically to reflect operational, technological, or legal changes. The latest version is always posted here with an updated effective date.